When your card arrives it will need to be unfrozen (activated). Please follow these steps either through the mobile app or on the website.
Mobile App:
1. Log into your account in the Vox Money App
2. On the ‘Summary’ page tap the ‘Manage Card’ button
3. On the Manage Card screen that is shown tap ‘Unfreeze Card’
4. Confirm you want to proceed on the pop dialogue
Your card will now be activated and ready for use.
Steps to get PIN in app
1. Login
2. On Summary tap ‘Manage Card
3. Choose ‘View PIN’
Website:
1. Log into your account on the Vox Money website
2. Click on your balance to open the details page
3. Click on ‘Your Card’ and under ‘Card Status’ change the toggle to ‘Active’
Your card will now be activated and ready for use.
Steps to get PIN in website
1. Login
2. Click Get PIN from the menu
3. Click on the last 4 digits of the card number you want to see the PIN for
4. Enter your password and PIN will be shown to you.
Important: You must keep it secret at all times and not reveal it to anyone. If you need to write it down or record it in some way, make sure you always keep it safe and separate from your card, your account and any electronic device.