6. Moving money in and out of your Vox Money account
You can add money to your Vox Money account by using available “load” functions, such as with a debit card (in your name) registered with us, by way of cash at UK Post Offices, or by bank transfer. Instructions are available on the Website. Please note that we can only accept payments via BACS or Faster Payment, we are unable to process CHAPS payments.
When you add money by bank transfer, you must use the sort code and account number details stated for your account, as displayed in the web and mobile apps. When we receive the money, we will add the equivalent value of e-money to your account.
Limits apply to the number of times your Vox Money account may have funds loaded onto it in a day and certain minimum and maximum limits apply to such payments. Please see our Account Limits in Section 15 for more information. We reserve the right to refuse to accept any such transaction at our reasonable discretion. Please note that, upon receipt by us, your funds will be available for use without delay. Please see Section 7 “Using the Vox Money account” below for more information.
We’ll always make sure you can add money without fees in the UK; see further detail on Fees in Section 15. However, note that your bank or card provider may charge you a fee when you add money to your Vox Money account. In addition, some ways of adding money, and in some regions, involve a cost to us. Where they do, we may pass that cost on to you as a fee.
In instances if someone puts money into your account by mistake, you give us permission to return it.
There is more information on how to add money to your Vox Money account in our FAQs and there is more information on Faster Payments (UK) and BACS (UK).
You can use your Vox Money account to send money to another UK bank account (yours or someone else’s), whether it is a one-off payment or a recurring payment. Such payments will be made using the Faster Payments scheme. You will need to enter the relevant information on the beneficiary of such payment, including the account number and sort code of the account you’re sending money to. We may need to ask for other information as well. In addition, you can also send money to, and receive money from, other Vox Money accounts.
Furthermore, you can set up your account to make Direct Debit payments. You are in control of your Direct Debit. You are able to limit the amount of it or how often it is paid. You can also set your Direct Debit towards a specific “wallet” within your Vox Money account (more information on wallets can be found in our FAQs). If you decide to do that, we will only use the Available Funds on the wallet itself to pay such a Direct Debit. You are in control of the wallet: meaning that we will not process a Direct Debit payment unless there is money on the wallet itself, regardless of whether there are Available Funds on your Vox Money account.
You are responsible for ensuring that you have sufficient funds available on your Vox Money account (and your wallet, if you have opted for such) to cover any type of outbound payment and the transaction cost authorised by you. If a Direct Debit payment is due and there are insufficient funds (whether on the Vox Money account or the selected wallet within the account) available to cover the full payment, including the transaction cost, the payment will be declined. In such instances we reserve the right to have the ongoing Direct Debit instruction to pay, removed. In this event, the “instruction to pay” will be reinstated only on receipt of a new mandate from you and the necessary funds to make such payments.
There is more information Direct Debits in our FAQs.